With nearly 25 years of industry experience, we fully understand the monitoring business. We know that preserving strong relationships with customers means providing you with reliable and professional monitoring services. We have always viewed our customers in a family spirit, working to provide a  relationship that is all too rare in our industry today.

Our technology is state-of-the-art. We look forward to proving our dependability when it counts the most. We truly believe that experience is everything!

UL has imposed stringent standards because it understands the obligations of monitoring.

Fast, Accurate Response

“We are only as good as our last dispatch.” This simple, yet very important philosophy drives us every day to provide our customers with the absolute best response. We track our response time and telephone answer speed in “real time” which gives our supervisors the ability to react immediately, resulting in better service. Our automation prioritizes signals enhancing our response even more.

Redundancy and Technology

With today’s technology, there is no excuse for downtime. Our approach is to have the very best technology available, as well as redundancy in every system.

• 1 backup receiver for every 5 receivers
• 2 generators with fuel on site
• Multiple UPS systems
• Dual “T1.5” telephone service
• 2 IBM “RISC 6000” computers
• Lucent G3 phone switch with internal backup
• Dual voice recording units

Experienced Management Team

Our dedicated management team is focused on delivering the best value in the industry. Our years of experience and our proven personal service exceed our customer's expectations.

Professional, Highly Trained Staff

Great pride is taken to train our staff and be prepared and ready for every situation whether it’s a false alarm or real emergency. Monitoring representatives spend several weeks in extensive training and are tested before ever responding to live calls. Our program consists of three representative levels, with testing and certification at each level.