Here are
some frequently asked questions about this life changing system.
Can I use my phone when it is connected to the AlphaTouch?
Yes, the AlphaTouch will not affect your phone's normal function.
Will using the AlphaTouch increase my telephone or electric bill?
No, the system dials a toll-free number, so there will be no extra
charges on your phone bill when you have standard telephone service.
You will also see no noticeable increase in your electric bill.
Will the operator be able to hear me from everywhere in my home?
The unit is designed with a highly sensitive microphone to enhance
communication between you and the Response Center operator.
What kinds of personal information do you keep on file?
When you subscribe, a personal profile is created in our secure
database. This profile includes medical information like allergies
and impairments, and a list of people you want us to contact if you
need help. Your profile also lists your personal instructions, which
indicate how you'd like us to respond in an emergency if we cannot
hear your voice.
What happens if I am unable to speak or the operator cannot hear me?
Even if you are unable to speak, our operators know who you are,
where you live, and who to contact. The operator will follow your
personalized "No Voice Contact" instructions, which could include
sending immediate medical help.
How far away will the personal activator button work?
Range varies based on environmental factors but the activator is
designed to work up to 250 feet away from the Console Unit.
What if I accidentally press the button on the console unit or
activator?
There is no reason to worry if this occurs. You can either press the
RESET button on the Console Unit to cancel the call or inform the
operator that you accidentally activated the unit.
Is the center available 24 hours a day, 7 days a week?
Yes, the Response Center provides services at all times to enable
you to get assistance anytime, day or night. You never have to worry
- the Response Center is always there for you.
Is there a long-term contract?
No, there is no contract for AlphaTouch and you can
be cancel at anytime without penalty. If you do cancel
service, we will either come to you to retrieve the AlphaTouch or
provide you an addressed, postage paid box so that you can mail the
AlphaTouch back to us.